North West Negotiable Healthcare
3R Consulting are recruiting a Technical Support Audiologist responsible for delivering service excellence through great customer care, providing technical assistance, trouble shooting, training & coaching and maintaining excellent customer relationships.
You will manage customer calls and correspondence effectively responding to technical enquiries in a timely manner with professional and clear answers to customer requests, complaints or suggestions – meeting and exceeding expectations.
You will communicate complex business processes, products, features, functions, technical specifications, programming & design elements to explain situations and improve the understanding of others.
You will act as a liaison, providing product/service information, diagnosing causes of problems/faults and solving technical problems for customers and colleagues. You will be an Audiologist with a hearing aid background and proven customer service skills.
Excellent interpersonal and time management skills, goal setting ability and technical, process, systems and product expertise. IT literate with SAP, Salesforce, office and Internet
Excellent salary & package available.
To apply for the position, please forward your CV to the recruiter below: